How long for an upgrade order?

[samcole_1978]

Placed an order on 3rd August, received my confirmation email but nothing else since. Is there a Covid delay at the moment? Order ref xkoxxxxxxxxx and every time I try and track I get an error message.

[mod edit: please do not post order numbers on the public board. Thanks!]

[Leanne_T]

Hi @samcole_1978

Thanks for posting on the community.

Was the device in stock?

Once your order has been processed you will receive another email with tracking details.

Leanne.

[samcole_1978]

Yes, in stock. It did say "Last few left, when they're gone, they're gone" but it seems odd that I've had nothing since order confirmation on 3rd. 

[Leanne_T]

Hi @samcole_1978

Thanks for coming back to me.

I would suggest getting in touch with our Mobile Care team on 150, they can get this checked for you and give you an update on the order 🙂

Let me know how you get on.

Leanne.