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How do i know if my order is accepted?

Sulley1
Explorer

‎11-05-2021 10:47 PM

I ordered a new phone and plan yesterday, I got a confirmation email, but was wondering if it's all gone through because my plan hasn't updated on your website. And I can't track the phones delivery. 

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎12-05-2021 08:26 AM - edited ‎12-05-2021 08:27 AM

Hi @Sulley1

 

Thanks for coming to the community. 

 

The price plan will change once the phone has been dispatched. 

 

Which phone did you order?  could you also let me know the colour and size please?

 

Thanks 🙂

 

Leanne.

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Sulley1
Explorer
In response to Leanne_T

‎12-05-2021 08:35 AM

I ordered the Samsung galaxy S20 FE 128GB Cloud Navy. 

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Leanne_T
EE Community Support Team
In response to Sulley1

‎12-05-2021 08:48 AM

Thanks @Sulley1

 

The Samsung Galaxy S20 FE 5G, in Cloud Navy is currently showing in stock. 

 

To get an update on your order, please give us a call on 150. Our Mobile Care team will be happy to check this for you 🙂

 

Leanne.

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