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How do I get a replacement SIM card if I lose/damage it in Asia while roaming?

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hazlee
Contributor
Contributor

‎19-06-2020 01:59 PM

I am going overseas for quite some time, and taking the roaming package to use my UK number. Destination is Asia, and hence not covered by the EU coverage. But most importantly, how do I get a replacement SIM card if I lose or damage my current EE simcard? 

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10 REPLIES 10
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Katie_B
EE Community Support Team
In response to Walid1974

‎05-12-2020 07:18 AM

Hello @Walid1974. 

 

Thanks for coming to the community. 

 

Firstly, I would recommend reporting your SIM as lost. 

 

You can call us 24 hours a day, 7 days a week to report your SIM as lost or stolen.

 

To get a replacement SIM please call 150 from an EE phone (or 07953 966 250 from any other phone) and a member of our team will be able to order this for you. 

 

Katie 🙂

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