How do I change my web settings to get to all the pages I need? I can't find it

[Katie_B]

Hello @Stano87.

Please can you provide more information regarding the setting which you would like to locate?

Katie.​​​​​​​

[Stano87]

I need to change my website blocking settings. I try it through the application I downloaded, also online via the EE website and also via phone both SMS and calls, and I can't unblock it so that I can get to the pages I got to earlier. I don't know what to do anymore.

[bristolian · Accepted solution]

Details of EE's content lock facility, including a guide on the different settings, are on this help page here 

[Stano87]

I tried that and I still can't do it even if I follow exactly what they write there

[Jon_K]

Hi @Stano87.

Can you see if your content lock is currently set to OFF?

If not, what is it currently set to?

Jon

[Stano87]

I just don't see that anywhere. There is no setting anywhere where it could be turned off.

[Jon_K]

Hi @Stano87.

Did you follow the advice on our content lock help page?

Jon

[Stano87]

Nothing like this appeared on the page or in the application about the lock.

[Jon_K]

Thanks @Stano87.

If you're unable to change your content lock settings online, I'd recommend giving our Customer Care team a call so they can check your account.

Jon