Hotspot

11Spurs11
Investigator
Investigator

‎29-12-2020 09:30 PM

Hi, 

I wonder if anyone could have my iPhone personal hotspot won’t connect to my Xbox . Was working fine a few days ago. Any help would be great. Thanks 

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎29-12-2020 10:03 PM

Hi @11Spurs11 

 

Have you tried restarting your phone? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
11Spurs11
Investigator
Investigator
In response to Northerner

‎29-12-2020 10:10 PM

Yeah I have tried that and still not connecting . Thanks for the reply 

0 Helpful
Jon_K
Former EE Employee
In response to 11Spurs11

‎30-12-2020 08:55 AM

Hi @11Spurs11.

 

Are you able to turn on your hotspot, just not connect to it?

 

Does your XBOX pick up any other WiFi?

 

Jon

0 Helpful
11Spurs11
Investigator
Investigator
In response to Jon_K

‎30-12-2020 11:47 AM

Hi, yeah I can turn on my hotspot and it comes up on my Xbox list but when I try and connect it says this network cannot be connecting, try restarting both phone and Xbox but still saying the same. Thanks 

0 Helpful
Jon_K
Former EE Employee
In response to 11Spurs11

‎30-12-2020 11:58 AM

Thanks @11Spurs11.

 

Are you able to connect to your hotspot using another device like a phone or tablet?

 

Jon

0 Helpful