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Historic EE Debt on Credit File

SamuelLeeWilson
Visitor

‎20-06-2021 01:12 AM

Hi,

 

I have noticed a historic EE debt on my credit file from 2015. I have no idea what the number was or anything  to do with the account. 

What can I do? 

Thanks 🙂 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎20-06-2021 02:33 AM

How does EE use my credit file information? might give you an idea.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
mikeliuk
Ace Contributor
Ace Contributor

‎20-06-2021 11:51 AM

Hi @SamuelLeeWilson ,

 

I would recommend carefully reviewing the advice at the below URLs to determine the best course of action.

 

https://www.uswitch.com/credit-reports/dispute-your-credit-report/

 

https://www.which.co.uk/money/credit-cards-and-loans/credit-scores/credit-reports-all-you-need-to-kn...

 

https://www.moneyadviceservice.org.uk/en/articles/how-to-check-your-credit-report/amp

 

Good luck! 🤓

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0 Helpful
KyleJB
Investigator
Investigator

‎20-06-2021 12:06 PM

@SamuelLeeWilson I would suggest contacting the credit reference company to ask for further information regarding it and then if things are not right raising a dispute with them & they will then investigate the matter on your behalf. 😉

_MrR_
Prodigious Contributor
Prodigious Contributor
In response to KyleJB

‎03-07-2021 07:55 AM

You mentioned this debt is from 2015. Is that when the 'account' defaulted? 

Reason I ask is that credit reference agencies hold this information for six years meaning it would perhaps be due to come off your file this year anyway.

But if you know nothing about this account, you're right to raise and have it investigated.

0 Helpful