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FREEDOM1
Explorer

‎27-02-2021 01:23 PM

Hi,

 

My contract has finished and as I want to change networks I received a pac code and sent to new network provider, but it seems they changed my old EE number to their network super quick.

 

But as a result I am unable to unlock my phone on the EE website, as it wont recognize my imei number!

 

It finds the phone initially but then says I need to fill out an additional form but as my number has been migrated already I am unable to proceed.

 

Have tried to contact EE but they want my number and of course it is no longer recognised

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-02-2021 01:28 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
FREEDOM1
Explorer
In response to XRaySpeX

‎27-02-2021 01:35 PM

Yes it was on a 24 month contract which ended yesterday 26/02/21 but because the number has been ported to giff gaff I cant get phone unlocked despite calling the EE automated responses.

 

Will have to wait til Monday and speak to a real person

0 Helpful