Help with my IPhone order

Ken07
Explorer

Hi there, I ordered an IPhone 12 pro-128gb in Graphite on the 28/11/20 and it has now been 1 month with no update on my order 😕

 

since I ordered it has said “in stock order confirmed” and for delivery it says “Awaiting Conformation” 

 

I’d just like to know when I will get an update and how much longer it will be if possible.

 

Thank you.

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @Ken07,

 

Welcome to the EE Community. 🙂

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Ken07   You’ll have to speak with customer services about your order. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
James_B
EE Community Manager
EE Community Manager

Hi @Ken07,

 

Welcome to the EE Community. 🙂

 

Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro 128GB Graphite on a first come first serve basis and are working with Apple to get this to you as soon as possible. We are sorry for the delay.

 

James

I thought that but I’m glad you’ve confirmed it for me. Thank you 👍🏻