New Phone Not Received

[Char89]

Hi, I placed my upgrade phone order on December 2nd, paid £30 up front and I have not received any update on when I will receive the phone. Can someone please advise? I tried to call today I was on hold for 20 mins and your love chat would not let me ask the questions

[Profile closed]

Hi @Char89 

Welcome to the EE Community,

unfortunately there isnt any account access here on the community.

you can track your order by clicking here

If the tracker doesn't show any information call freephone 0800 317 720 and a customer service advisor will be able to give you a update on your order.

Thanks,

David.

[James_B]

Hi @Char89,

Welcome to the EE Community. 🙂

Which phone did you order?

Thanks

James

[Char89]

Hi James,

I ordered the iPhone 12 pro. It was available when I selected it, no mention of delays?

[James_B]

Hi @Char89,

Which colour and memory size?

James

[Char89]

Hi James,

128GB in graphite.

Thank you

[James_B]

Hi @Char89,

The delivery guidance when you placed your order was dispatch within 28 days.

Hope this helps.

James

[Char89]

Clearly I missed this vital instruction haha.

Thanks so much for your help. I’m struggling to get through to anyone at EE the past few times I’ve tried So your help is appreciated

[James_B]

No problem @Char89 🙂

James