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Gifting Data

tomd_s1987
Investigator
Investigator

‎06-02-2021 04:13 PM

Hi,

 

I am the account holder and we have 2 SIM cards on one account for family usage. I have just under 100GB of data and I am trying to gift 25 of it to the other account. Every time I do this on the app it comes up with an error message telling me there seems to be a problem. I have tried on my MacBook also, but it states that there isn't enough data to transfer but this makes no sense as I have 100GB. I have done this process many time before so cannot understand why it isn't working?

Tried to call EE but waiting time is ridiculous at the moment.

 

Many thanks 

Tom

0 Helpful
3 REPLIES 3
Andyhomer
Investigator
Investigator

‎06-02-2021 10:07 PM

I'm suffering the same using the app and website

0 Helpful
tomd_s1987
Investigator
Investigator
In response to Andyhomer

‎07-02-2021 06:30 AM

Hi, I resolved it using the online chat in the end. I was shown as the account holder and an account user. This was apparently preventing me from sending data. They changed it so that I was just the account holder and now it works. 

0 Helpful
Katie_B
EE Community Support Team
In response to tomd_s1987

‎07-02-2021 09:02 AM

Thanks for coming back and letting us know @tomd_s1987. 

 

Take care, 

 

Katie.

0 Helpful