Gifted data missing.
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06-08-2021 08:52 AM
Hi,
I gifted some data to my wife’s new mobile - no problems there, but around 24 hours later, her old phone number ported across and the data vanished. I assume this is because I gifted data to the original number, but wonder why EE haven’t also ported the data.
Has anyone else had this issue or know what I can do?
Thanks.
1 REPLY 1
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06-08-2021 11:03 AM
Hi @Kevla1
Welcome to the community.
I've never heard of that happening before. I'd recommend speaking to our Mobile Care team to find out what's happened.
Chris
