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Gifted data missing.

Kevla1
Visitor

Hi,

I gifted some data to my wife’s new mobile - no problems there, but around 24 hours later, her old phone number ported across and the data vanished. I assume this is because I gifted data to the original number, but wonder why EE haven’t also ported the data. 

Has anyone else had this issue or know what I can do?

 

Thanks. 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Kevla1

 

Welcome to the community.

 

I've never heard of that happening before. I'd recommend speaking to our Mobile Care team to find out what's happened.


Chris