Getting replacement sim to work in loan phone sent from EE.

[Da10]

Finally had my Smart P phone sent into repair. Loan phone sent out from EE but nano sim card will not fit. After much chasing have now received 3 new sim cards. Before I can get the loan phone to work with the sim card EE want to send a security code to my old number(phone) which I do not have. Help please.

[Chris_B]

@Da10 You’ll need to call customer services about this. From a different phone call +44-800-956-6000

just to check your current sim will be a 3 in one sim and you should be able to push out the part you need.  Image of that HERE 

[Da10]

I have tried to contact EE on a different phone. The major panic has been that my mother is in a care home in her final hours and I cannot be contacted. Seems my phone is now repaired and on its way back to me. Expected on Monday 29th June. I therefore must wait.Not the happiest of situations.

[James_B]

Hi @Da10,

Welcome to the EE Community. 

I understand how important it is be contactable at this time.

What happened when you called to activate your SIM?

Thanks

James