Getting Use of Data from Packs

[JOMO7]

My device is a Sony Xperia Android SO-02G with data enabled.
I have 7 days £1 Talk & Text Pack. This offers 10 Mb Data, 50 texts and 25 minutes every week. Over years of use I have built up free boosts totalling Data 450 Mb and 70 mins.
For past three months I have not been able to use the Data, which should be 460 Mb each week.
I am a low user. Typically in a week I use about 10 texts and maybe 20 minutes. I would also usually use 300 Mb data, so it is quite annoying when I cannot connect to Wi-Fi that I cannot get to use the data. Is it the Talk and Text Pack stopping me use the allowance?
If so, how do I get to use the Data? It would not be economical for me to go to the £10 packs as my £1 a week covers most of what I need except recently the Data.

[XRaySpeX · Accepted solution]

The APN looks completely unset. At least the Username & pwd are missing. That's why you can't use data.

Reboot the device & then do a manual search of Network Operators & select EE. Repost that 1st proper page of the APN.

About 3 months ago were you using it with another network? Maybe it didn't switch back to EE properly.

[JOMO7]

@XRaySpeX thanks. The problem is solved, great job and thanks for your guidance.

This is what I did:

In the Settings menu/ selected More, Mobile Networks, Access Point Name (APN), tapped +, then filled in the fields as advised from search for "EE apn Settings"

as follows.

Name: EE internet
APN: everywhere
Proxy: Not Required
Port: Not Required
Username: eesecure
Password: secure
Server: Not Required
MMSC: http://mms/

MMS proxy: 149.254.201.135
MMS port: 8080
MCC: 234
MNC: 30
Authentication type: Not Required or just use the default value shown

This solved the problem. Many thanks for your time and patience.

Also I hope my description of the steps helps others with the same issue.

[XRaySpeX]

Yes, that was my next step if resetting EE as the Network Operator didn't fill in the APN.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.