Get a second hand phone

[YLChen]

Signed a contract online in EE website on 08 Jun 2020.

Order the ESIM card on 10 Jun 2020. But the guy help me over the phone did let me know it will stop my old sim card when I apply for esim. 

12 Jun 2020 scan and use my pixel 4 XL. But I find a scratches on the screen and my phone was not cover with plastic film as the youtube video.

Apply return online 13 Jun 2020

Apply return online 14 Jun 2020 over the phone and turn off the phone put back into the case.

Post the phone on 20 Jun 2020

23 Jun 2020 it is arrived 

Call EE 25 Jun 2020, what going on after this. 

They said my contract is cancelled !!!!! And they sent message to my phone!!!!! 

And they haven't receive delivery!!!!

I need phone EE on next Monday !!!

[Christopher_G]

Hi @YLChen

Welcome to the community, I'm sorry to hear of your experience.

Why is it that you need to phone next Monday? Is this being looked into by our Mobile Care team?

Chris

[YLChen]

On Monday 29 Jun 2020

I call EE again, and they finally received my package! They said I will get refund in next month !!! 

And take 30 mins make another new order over the phone !!! Then they need do a credit check will phone me back . But they did not phone back after 2 hour. 

Phone 150 again run a credit check again with other staff. 

Take £100 deposit and £6.98 for  next day delivery!

So I will have the phone in next day.

30 Jun 2020

I received a phone, 64GB PIXELS 4XL !!!!!!

I bought 128 GB one, I have the confirmation PDF. 

Thanks God, I survived 3 weeks withOUT a smartphone in 2020 !!!

And now it can be looooooonger !

[Christopher_G]

Fingers crossed everything goes OK with the delivery and you have your phone soon, @YLChen.

Chris

[YLChen]

2 July 2020

Send 64gb pixel 4xl back by DPD

3 July 2020 9.45 am arrived 

Received by RAM

7 July 2020 10.30am

Phone EE, and they said warehouse have not scan and update the phone yet!

I sighed contract on 8 Jun 2020, there is one more day for a month, look in to my bank account, 

8 Jun £50

16 Jun £39

30 Jun £56.98

30 Jun £100

Charge me immediately, but I have to wait and wait forever !!!!

[Leanne_T]

Hi @YLChen

I am very sorry to hear this.

If you would like an update on your return and refund, please get in touch with our Mobile Care team they can get this looked into for you.

Thanks,

Leanne 🙂

[YLChen]

10 July 2020

Phone EE AGAIN 

Ye !!! They have received the 64gb pixel yesterday!

And there is £9.01 take by EE from my account, I don't know what is that for!

Anyway I need make another contract over the phone, it is not £39 monthly any more !

It become Fifty more monthly !!!!!!!!

How 

How 

How????

[Leanne_T]

Hi @YLChen

I am very sorry we have no account access on the community to check your upgrade options.

Please give us a call and our Mobile Care team, will see what options are available for you and help with the payment that has been taken.

Thanks.

Leanne.

[YLChen]

So f...k EE 

So sorry for my language 

There is over month.......wait for EE

And £254.09 cost for nothing!

Good job EE 

And good bye !

[Leanne_T]

I am sorry to hear this @YLChen

Please get in touch with our Mobile Care team, and we will certainly get this looked into for you.

Leanne.