Galaxy buds live

[JamesJM]

I ordered a pair of galaxy buds live on the 28 of last month and haven't heard anything since. When I try track my order it keeps telling me my order information is unavailable. 

[Chris_B]

@JamesJM  I will give customer services a call about this as you should’ve received these by now if they are in stock. 

[JamesJM]

Thank you.

[JamesJM]

Still haven't heard anything about my issue. 

[James_B]

Did you get in touch with Customer Care @JamesJM?

They'll be happy to check the status of your order. 🙂

James

[JamesJM]

I just keep getting through to an automated service that doesn't have the option I need, and when I try track my order it's says the tracking information is unavailable. I've been trying for two weeks now and it's still saying the same thing.

[James_B]

Have you tried the live chat option @JamesJM?

James

[JamesJM]

I've tried contacting live chat a couple of times to make a complaint but everytime I do is says it's busy. 

[James_B]

Hi @JamesJM,

Are you trying to connect with our chat team via the get in touch page?

James

[JamesJM]

Yeah but it the live chat says busy when I try.