Hi @walkerx interesting you had to call 150 to get the watch and mobile plan linked.
I signed up for a SIM only mobile plan with EE about a month ago, was planning on buying the Watch4 Classic 42mm LTE outright from Currys as they had a trade-in offer on, then adding the £7 per month smartwatch plan. Then I saw EE offering an even beter trade-in offer - £200 if getting a Watch4 on a monthly plan that includes the watch. Didn't actually expect to get the £26 per month watch + data plan as my credit rating isn't great atm but the EE staff put it all through for me and advised the £200 would apply as a credit on my account when they received the device I'm trading in, an original Galaxy Watch 42mm 4G.
When the Watch4 arrived I went through setting it up in Galaxy Wearable and it actually found a mobile plan for the watch without me having to login to EE - I thought that was due to them somehow linking it to the mobile number of the SIM in the phone. Now I believe the Galaxy Wearable app actually picked up the plan for my previous watch. My original Galaxy Watch was also bought from EE years ago but I left EE a couple years back so naturally the 4G for that watch didn't work anymore and it just worked with Bluetooth only.
I realised something was up when I saw the Galaxy Wearable app saying my Watch4 couldn't connect to the EE network. So I chose the option to remove the mobile plan from the app and then chose the 'Set up a mobile plan' option for the Watch4. This time it did prompt me to login to EE but then I get an error message saying I'm not eligible to add another line to my account - it doesn't seem to be picking up that I already have a paired smartwatch plan on my account (which is showing correctly in my EE account - including the watch's own dedicated mobile number).
I'm hoping the Galaxy Wearable app having possibly picked up the plan I had for the original Galaxy Watch years ago hasn't caused some difficult to fix problem! I actually tried to sell my Galaxy Watch in CeX last year to put towards a Galaxy Watch 3 but they said they couldn't take it as their head office had advised of difficultlty removing customers' eSIMs from the device. So I hope the Galaxy Wearable app hasn't somehow copied the wrong eSIM to the Galaxy Watch4 in a way that's difficult to remove. It shouldn't even work like that but you never know! I didn't even think the app would think to pick up a plan (a plan that wasn't even active anymore!) that was linked to another watch when setting up the Watch4 - you'd think each watch in the app would be treated completely seperate from any other settings in the app. Maybe it did actually pick up the correct plan that I just taken out for the Watch4 but for some other reason couldn't connect to the network using that plan.
All I can do now is call 150 later and hope that they can sort it out for me!
