Furious

[SteveM1874]

I purchased a watch for my daughters xmas and my wife got her a new phone and since they r not on the same accounts her watch won’t sync unless both r present

when u look on the apple watch app it says data plan expired

even more cheesed off as I explained what I planned to do n EE said it was ok.

now spending More per month n not getting any value from the watch contract 

[Christopher_G]

Hi @SteveM1874

Welcome to the community.

Is your daughter on a pay monthly contract? What phone does she have?

Chris

[SteveM1874]

hi Chris

she has a contract with EE on her mums account.  Ironically we moved her over from another supplier specifically so we had the phone and the watch on the same network.

since my daughter had my old iPhone that was 4 year old and the battery was really poor we said it was a god time to move her contract to EE .  

I just find it crazy that both devices are with EE but the full phone functionality won’t work cause they have to be assigned to the same account.

i was also told prior to buying from the sales team this would not be an issue. Which was clearly misinformation.

so despite now paying 30 more a month for her contract and phone rather than the sim only with the other provider and £22 a month for the watch the only way round this is to put the watch over to my ex wife’s plan or the phone plan to mine

just seems ridiculous

the tech support infuriated me with their lack of interest to resolve the matter and I was totally irate when she said u can send the watch back.  How do I explain that to a 10 year old that got it from sanata!

i called back last. Ignite when I calmed down and the guy was really helpful trying to resolve the issue but it still hasn’t worked and needs to be moved to the same account

steve 

[Christopher_G]

I'm sorry to hear that, @SteveM1874

Your daughter should still be able to use the Bluetooth functionality (making and receiving calls through the watch) when within range of her iPhone.

To use the 4G aspect, she'd need the £7 watch plan, which would allow her to use those functions when not in range of the iPhone.

Alternatively, like you said, you could request a transfer of one of the contracts from one account to the other. Which I understand isn't ideal.

If you would like to discuss this or talk about the way that the contract was sold, I'd recommend speaking again with our Mobile Care team who'll be able to open a complaint for you.

Chris

[SteveM1874]

thanks Chris

i am paying a data plan on the phone so I’m paying but not getting the functionality due to this technicality 

i think what has cheeses me off is that I have my own watch n phone so when buying the second watch on a full plan why did EE notice there was no phone to pair it with , which would have highlighted the issue or the second watch being paired to my phone didn’t need the full plan

steve

[Christopher_G]

It should have been made clear that to use it on a number on another account, they would have to pay the £7 per month or only use Bluetooth mode, @SteveM1874.

Chris

[SteveM1874]

I think the issue is that I was told it would work so I bought the watch and ex wife bought the phone 

so between us £60 a month hooked into contracts and there is not way to link the phone n watch unless on the same account just seems crazy 

I now have to coordinate moving a co tract to my ex wife’s account or hers to mine to resolve

[Christopher_G]

It would work on another account using Bluetooth, but you would have to pay for a separate plan on the other account to use the 4G aspect, @SteveM1874.

That should have been made clear, but it sounds like it wasn't. Our Mobile Care team would be able to open a complaint for you and look into what happened on the sales call.

Chris

[SteveM1874]

I’m now totally confused after trying to move the phone plan to the other account the tech support tool the electronic sim number moved it to the other account and says it will now work.

so in effect it could be done all the time and the watch is still on my account!

so great if it’s does but either support don’t know what they are doing or I have warred another hour!

unpaired and repaired it never worked however it could be a replication issue and to try again in a few hours.

just shows though depending who you speak to you get completely conflicting information and I bet it doesn’t work and I will have to start the procees again to have the phone plan moved to the other account 

So frustrating