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Community Activity
EE Full Fibre Fault
Hi,I hope someone from the EE Tech Team can reach out to me. I reported a fault over 48 hours ago on my EE Full Fibre service. I went through tech checks and diagnostics, and an engineer has been booked for today from 1pm to 6pm. I’ve received vario...
Complaints
After a flurry of online prompts telling me i can "upgrade for free today"...My upgrade ranged from £30.00 up front, £1200 up front to no plans available. So i ring EE to clarify.To cut a very long story short it would appear a spend cap has been app...
Worst to best customer experience
I have struggled for the past 10 days, with separate calls over 4 of those days to enable a dual sim on my iPhone to use the phone for personal and Business use. I think I’ve spoken to 14 different customer representatives over the phone through that...
Resolved! My existing email address
<span;>I'm just about to change my broadband over from BT to EE. I don't want to have to change my existing 'btinternet.com' email address. Please tell me I don't have to.</span;>
samsung s21 ultra 5g no internet
Hi. I just having issue with internet, calls and msgs. My screen is showing 4g all the time. I have switched on/off my phone 5 times and tried a plane mode even more and still no internet connection. It has been like that 1 hour already and this is n...
No confirmation email
I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?
Can't make calls
Hi I've just became a new customer and I brought my phone off my mate got my 15 package and each time I call someone I get "your calls are blocked from this number ,good bye.". I can text and use the Internet but no calls .please help me ..I'm going ...
Resolved! Roaming in Germany - What is the current situation?
When I went to Germany before Covid, my phone always connected to the telekom.de network. I always got a great signal which was really fast (30 MBPS +). Since 2021, this has changed for the worse. My phone now connects to o2-de, which often says 4G...
XBox Game pass issues
Hello there,Due to the issues i have had with the WIFI during my upgrade from BT i have not activated the XBOX game pass. I have tried today and followed everything on the email, agreed to the T&Cs but it does not progress from there and there is no ...
