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Flashing aqua light on router

Lurch180
Investigator
Investigator

‎05-08-2020 07:40 AM

My activation day for my broadband was yesterday and I've had the confirmation text and email. Connected everything correctly and the router has been flashing aqua ever since, I waited until after midnight and still no luck, do I have to wait a bit longer or is there something wrong? 

0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎05-08-2020 09:53 AM - edited ‎05-08-2020 09:53 AM

Hi @Lurch180

 

This light usually means the internet cable isn't connected properly.

 

Could you check to make sure it's all plugged in?

 

How to set up your Smart Hub >

 

Thanks


Chris

Lurch180
Investigator
Investigator
In response to Christopher_G

‎05-08-2020 09:57 AM

@Christopher_G  Thanks for the reply! Everything’s plugged in properly yeah

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-08-2020 12:09 PM

Flashing Aqua means there's no BB yet. Just wait or call CS. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lurch180
Investigator
Investigator
In response to XRaySpeX

‎05-08-2020 12:11 PM

@XRaySpeX Thanks! I’ll wait until tomorrow to see if it connects and if not I’ll give them a call 👍

0 Helpful
Sharlene3
Visitor
In response to XRaySpeX

‎13-11-2021 07:29 AM

My box is flashing aqua I've disconnected everything and it's still flashing aqua can anyone help me with this problem

0 Helpful
Jon_K
Former EE Employee
In response to Sharlene3

‎13-11-2021 09:08 AM

Hi @Sharlene3.

 

Welcome to the community.

 

Can you check that the black and grey broadband cable is correctly plugged into the back of your router?

 

Jon

0 Helpful