Flashing aqua light on router
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05-08-2020 07:40 AM
My activation day for my broadband was yesterday and I've had the confirmation text and email. Connected everything correctly and the router has been flashing aqua ever since, I waited until after midnight and still no luck, do I have to wait a bit longer or is there something wrong?
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05-08-2020 09:53 AM - edited 05-08-2020 09:53 AM
Hi @Lurch180
This light usually means the internet cable isn't connected properly.
Could you check to make sure it's all plugged in?
How to set up your Smart Hub >
Thanks
Chris
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05-08-2020 09:57 AM
@Christopher_G Thanks for the reply! Everything’s plugged in properly yeah
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05-08-2020 12:09 PM
Flashing Aqua means there's no BB yet. Just wait or call CS.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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05-08-2020 12:11 PM
@XRaySpeX Thanks! I’ll wait until tomorrow to see if it connects and if not I’ll give them a call 👍
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13-11-2021 07:29 AM
My box is flashing aqua I've disconnected everything and it's still flashing aqua can anyone help me with this problem
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13-11-2021 09:08 AM
Hi @Sharlene3.
Welcome to the community.
Can you check that the black and grey broadband cable is correctly plugged into the back of your router?
Jon
