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Faulty AirPods, how do I get them changed when the stores arent open.

Vicki77
Explorer

‎01-01-2021 03:28 PM - edited ‎01-01-2021 03:31 PM

 
0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-01-2021 04:23 PM

Hi @Vicki77 

 

You will need to claim from Apple via your warranty.

 

Have you tried restarting them first? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Vicki77
Explorer
In response to Northerner

‎01-01-2021 08:21 PM

They were a Christmas present so only opened on Christmas Day. The problem is the right AirPod dies within a couple of minute even when they say fully

charged. So the left one is the only usable AirPod 

0 Helpful
Jon_K
Former EE Employee
In response to Vicki77

‎02-01-2021 08:21 AM

Hi @Vicki77.

 

Did you get these from an EE Store?

 

As @Northerner has mentioned, you'll be within your Apple Warranty if you've had them less than 12 months.

 

Jon

0 Helpful