I received a SIM card when I upgraded my phone that wasn’t ordered, I called customer service about the problem and was told that the issue was going to be fixed. Low and behold £33 was taken for payment for a SIM card that I haven’t even activated and it’s more expensive than both my original sims that I do use. I also contacted EE through the app. No response at all !
Sounds like you have ordered a new contract rather than an upgrade.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
No definitely an upgrade I spoke to customer service and they told me it would be sorted out, and I called them within 14 days so statutory rights should have been observed, if they are any sort of professional company. A bit of basic training should carried out. Poor management all round
