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Ex Directory Home Phone

nikki1974
Visitor

‎05-06-2021 03:53 PM

I have just found out that my home number seems to be public, when I should be ex-directory as that is what I requested when changing to EE.  Subsequently I have been getting a lot of 'nusance' phone calls that I shouldn't be getting, even though I am registerd with the TPS.

 

I am unable to phone and can't find an email contact or chat for EE to get this sorted.

 

Can you please advise home I can contact without phoning please.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-06-2021 04:01 PM

EE provides no email contact and Live Chat is not for BB.

 

You need to phone CS to request your number is made ex-directory or you could write EE a letter requesting it. You'll find their postal address under Contact Us. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
pip11
Scholarly Contributor
Scholarly Contributor

‎05-06-2021 05:33 PM

You do realise that there are many overseas companies who have bots just ringing random numbers to see if anyone exists at the other end. Once you pick up on one that number is populated to all the other 'nuciance' autodiallers.

0 Helpful
Leanne_T
EE Community Support Team

‎06-06-2021 07:35 AM

Morning @nikki1974

 

Thanks for coming to the community. 

 

I've sent you a private message on here for some extra details. 

 

Speak soon 🙂

 

Leanne.

0 Helpful