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ee won't provide my PAC code or INFO when I text or try switching online.

Mawosola
Visitor

‎05-06-2021 06:29 PM

My contract ended last month and I am seeking to take advantage of cheaper tariffs elsewhere. I text for my PAC code got a reply that they can't progress my request due to my account status. I was advised to go online or call 150. I tried online switching and got the same negative text response from ee. I tried text and online several times unsuccessfully. I checked my account and couldn't see any issues with it, monthly payments up to date, never missed one, i have only one number and the contract ended May 31st. So I can't understand what the reason is for ee not providing the PAC or INFO information. 

I would be grateful for any advice. I am reluctant to call 150 because I fear that  ee will try to keep me in contract by asking too many personal questions. 

I thought the text switching was supposed to make switching easier.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-06-2021 06:53 PM

@Mawosola wrote:

I fear that  ee will try to keep me in contract by asking too many personal questions. 

They can't keep you in contract unless you allow it. Beyond answering the security Qs you need not answer any personal  Qs - say "No comment!".

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Christopher_G
EE Community Support Team

‎06-06-2021 08:10 AM

Hi @Mawosola

 

Welcome to the community.

 

Our Customer Service team are likely to ask why you're leaving and offer to give you an offer to upgrade, but you can politely decline if you want to.

 

They will be able to explain why the PAC wasn't provided by text message though.


Chris

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