Estimated speed confusion

[samperry209]

Hi All,

Wondering if anyone can help. I upgraded from ADSL to FTTC in April and I was originally told I would get estimated between 64Mb/s and 71Mb/s and then I upgraded to Smart wifi and it changed to 52.3Mb/s and 58.1Mb/s 

I check the BT Whole checker and it says between 60 and 80 Mb/s yet my router syncs at 64MB/s. I know my line is capable of more as the Green box is like 0.3km away. I think I have DLM active but can anyone help?

Thanks

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

DLM is forever active.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[samperry209]

Product code:Smart Router DX

Serial number:+EEH002+2045002102

Firmware version:v0.04.01.05202-EE

Firmware updated:unknown

Board version:R01

GUI version:1.1 28_11_2019

DSL uptime:0 days,00 Hours01 Mins12 Secs

Data rate:18.97 Mbps / 63.752 Mbps

Maximum data rate:18.970 Mbps / 64.706 Mbps

Noise margin:6.1 / 6.1

Line attenuation:9.8 / 16.1

Signal attenuation:9.8 / 18.1

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:3.5 MB Uploaded  / 8.5 MB Downloaded

Broadband username:readytoconnect@fs

2.4 GHz wireless network name:EE-WXA1X8

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:EE-WXA1X8

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:60:8D:26:1F:94:8B

Software variant:-

Boot loader:0.1.7-EE (Fri Sep 20 18:43:31 2019

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 

VDSL Range B (Impacted) 

80	63.7	20	19	57.1	Available	Available	--
80	60	20	17.4	49	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 16	--	15.5 to 17	Available	Available	Yes
Up to 16	Up to 1	15.5 to 17	Available	Available	Yes
Up to 8	--	7 to 8	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

63.51	15.31
19	1.25
2021-05-08	2021-04-17

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

N

--

--

29-04-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

[XRaySpeX]

Well, you are just about within the expected range for your line.

What are all EE's estimated speeds which you'll find in your MyEE for BB under Your broadband speed?

[samperry209]

Minimum Fibre Download Speed is 52.0 Mb/Sec

Maximum Fibre Download Speed is 57.8 Mb/Sec

Minimum Fibre Upload Speed is 15.6 Mb/Sec

Maximum Fibre Upload Speed is 17.3 Mb/Sec

Minimum Guaranteed Download Speed is 46.80 Mb/Sec

But that wasn't what came on the first order email.. 

[XRaySpeX]

They're only estimates. Take them with a pinch of salt. You are beating all of them

Anyway an upgrade to Smart WiFi can't possibly change your sync speeds which is what all these estimates are about.

[samperry209]

But this was what i was sent when i first ordered fibre.

So confused.

Download Speed

between 64.0 Mb/s and 71.1 Mb/s

Upload Speed

between 12.5 Mb/s and 13.9 Mb/s

Minimum Guaranteed Download speed

57.60 Mb/s

[XRaySpeX]

They're only estimates. Take no notice of them. They're not facts. The only speed that matters is the one measured by the router and whether it's about what is to be expected. Yours is. 

Put another way: The 1sr set of EE estimates were reasonably in line with BTw; the 2nd set are a load of baloney. 

[samperry209]

Okay thank you, just annoying because I know its capable of more but nevermind.

[pip11]

Which exchange and cab number? You omitted those from the checker result.