Esim new set up on phone.

[Oscar420]

I have just received the esim  card downloaded the QR code phone shows network but tells me to connect to a wireless network when i try calling 150 wifi is enabled 

[Christopher_G]

Hi @Oscar420

Welcome to the community.

Could you try restarting your phone please? What kind of phone are you using?

Chris

[Oscar420]

Yes i turned it off and am waiting 24 hours for any changes but seen a single so was wondering if it's a big problem my phone is a Motorola razor thanks for the suggestion

[Christopher_B]

Thanks @Oscar420

Can I just check, has it now been the 24 hours?

Thanks 

Chris

[Oscar420]

Yes but still no signal and can't use calls

[Christopher_B]

Thanks @Oscar420

As this still isn't working I would suggest having a chat with our customer care team, so they can look into this with you.

Thanks 

Chris