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26-06-2021 10:32 AM
Trying to add my number into my EE account but get this error message:
"Sorry, you can only associate a number for an EE Consumer or Small Business plan.
If you're having trouble, call 150 from your EE phone.
I have already used this sim in the UK before.
Anyone have any ideas please?
26-06-2021 10:37 AM
Morning @yaara
Thanks for coming to the community.
Have you had a My EE account with the number or email address previously?
Is the SIM card still active?
Thanks 🙂
Leanne.
26-06-2021 10:47 AM
It seems like my email was not connected to my number, even though I have used it before.
When I bought it, it was activated at the store, I used it for a week in London and now I would like to charge it again but it seems impossible...
I am currently outside of UK.
26-06-2021 10:49 AM
Hi @yaara
Have you tried registering for a new My EE account?
Can you top up using fast payment here?
Leanne 🙂
26-06-2021 01:51 PM
Hi Leanne,
Yes, this error apears:
"We're not able to accept payments to that number. Please try again."
26-06-2021 02:00 PM
Thanks @yaara
When was the last time you used the SIM for one of the below chargeable activities?
Thanks 🙂
Leanne.
26-06-2021 02:04 PM - edited 26-06-2021 02:05 PM
Hi Leanne,
I bought this Sim card on early December 2019.
I used it during the first week of December.
Mostly used the data services (internet, whatsapp...)
26-06-2021 02:07 PM
Thanks @yaara
Pay as you go SIM cards do go into hibernation, if this has not been used for 273 days the number will be recycled and lost.
You would need to order a new pay as you go SIM card with a new number.
Thanks.
Leanne.
26-06-2021 02:08 PM
That's a shame...
Thank you
26-06-2021 02:09 PM