Error A4.57.1-af2c5

[Louioo]

Can't get onto my app at all. Once I log in (either via fingerprint or log in details) I am met with the "There seems to be a problem" page.

I've tried clearing app cache, force stopping and rebooting. App is up to date.

Any tips welcome?

[fpladdict]

Thanks for trying, if you go into settings on the My EE app, do you have fingerprint set up for log in?

I dont have a fingerprint scanner on my device and have never set up fingerprints for log in to the ee app

Nevertheless in an effort to do as asked I have logged into the app gone to settings then to "log in settings".  It is set to Log In "pin" and I also have the option to "Change a pin".  There is nothing else there.  I have looked through other settings and cannot see anything about fingerprints.  

I used to love using this app but yet another update that breaks something working well.  

[fpladdict]

Also I just highlighted what you posted and selected the quotation marks in the above post yet its highlighted my entire post as a quote.  😞

[Leanne_T]

Thanks for clarifying that for me @fpladdict

Have you tried changing the PIN code to see if that helps? 

Thanks 🙂

Leanne. 

[fpladdict]

I have tried changing the pin and I still get the same error when logging in with pin

I4.57.1-E8AB6

I must question why we are forced to upgrade from an app that works like a dream to one that doesn't work.

[Leanne_T]

Thanks @fpladdict

In this case, please give us a call on 150. Our Tech Gurus will run through some trouble shooting with you 🙂

Leanne.

[fpladdict]

I appreciate the prompt replies and attempts to help from the community and employees on here.

There is no fix.  Thanks for messing up a perfectly good app EE.

P.S.  This forums layout kinda sucks as well