Error A4.57.1-af2c5

[Louioo]

Can't get onto my app at all. Once I log in (either via fingerprint or log in details) I am met with the "There seems to be a problem" page.

I've tried clearing app cache, force stopping and rebooting. App is up to date.

Any tips welcome?

[Leanne_T]

Morning @Louioo

Thanks for posting on the community. 

Can you access your My EE account online?

Have you recently changed your password? 

Thanks 🙂

Leanne. 

[fpladdict]

I am having a very similar problem as well, also after being forced to update the app.

[Louioo]

Hi @Leanne_T 

I can confirm I can access my account online no problem. I haven't changed my password either.

Bit of a strange one!

Thanks,

Louis

[Leanne_T · Accepted solution]

Hi @fpladdict @Louioo

Could you both try the help in our The My EE app has had a fine-tune, post including changing your password and let me know if this works for you? 

Thanks 🙂

Leanne.

[Louioo]

Hi @Leanne_T 

Thanks so much. I can confirm that changing my password has solved the problem 😁👏🏻

[Leanne_T]

Thanks for letting me know @Louioo

Glad this is sorted for you 🙂

Leanne.

[fpladdict]

I have updated the app and was getting an error trying to log in to it via pin code after inputting it.

I changed the password as advised here and I still cant login via pin code and keep getting the same error.  I CAN login if i click on the small text "or login with your password" however.

I would like to login with pin code though, its much more convienient.  Is that just broken for me now?  I get an annoying error every time I try and use it.  

[fpladdict]

I went to the page linked above and read it carefully following the instructions.  I reset my password and yet still cant login via pin code so the error is not fixed for me.  Lame.  (Below is copy paste of what I have pasted on the other thread)

I have updated the app and was getting an error trying to log in to it via pin code after inputting it.

I changed the password as advised here and I still cant login via pin code and keep getting the same error.  I CAN login and use the app if i click on the small text "or login with your password" however.

I would like to login with pin code though, its much more convienient.  Is that just broken for me now?  I get an annoying error every time I try and use it.  

[Leanne_T]

Hi @fpladdict

Thanks for trying, if you go into settings on the My EE app, do you have fingerprint set up for log in?

Leanne.