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Entered wrong CVV number

euanpirie
Visitor

‎03-11-2020 11:52 AM

I recently decided to upgrade my phone and when paying the upfront cost of the new phone, I accidentally entered the wrong CVV number. 

How do I remedy this? My order was still accepted but I got a notification from my online banking app this morning telling me I had put in the wrong number and the transaction was declined.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎03-11-2020 12:59 PM

@euanpirie   You’ll need to call customer services to see if it can be corrected. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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