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End my contract

Izxy_cl
Visitor

‎18-06-2020 06:43 PM

Hi,

Hope all is safe and well

my contract has ended on 5th may and im still getting charged. The wifi is just too much money way too much and i wanna end the contract completely if thats possible As i dont use it anymore either.

 

what can i do.

 

thanks 🙂 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-06-2020 07:00 PM

@Izxy_cl  did you call customer services to give notice to terminate your contract? when your contract reach its minimum term it changed to a 30 day rolling contract as per the contract that you agreed to.  You need to give notice to terminate it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎18-06-2020 10:48 PM

These contracts don't just end, just the min. term expires. After the min. term they just carry on on a rolling notice basis until you explicitly cancel or upgrade.

 

You say "WiFi"? Is this a fixed Broadband or a mobile contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful