Ee perk trouble

[Lisahunkys]

I need help asap, im pulling my hair out trying to sort my EE perks out, ive been a customer for many years, i cant for the life of me get onto my account to get a new perk code, im due an upgrade this week, no one at EE can seem to help me. Ive always been able to get onto my account until now. Its extremely frustrating and i will be looking elsewhere if i can't upgrade, ASAP. Please help!!!! 

[Katie_B]

Hi @Lisahunkys. 

I would love to help you get logged in to your EE Perk account. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie 🙂

[Lisahunkys]

how do i do this?? please help, ive been on multiple phone calls noone knows what to do

im now locked out of my account i cant even change my password for??

[Katie_B]

Hi @Lisahunkys. 

Please check your community inbox. 

Katie.

[Lisahunkys]

think i may have just message you??

[Katie_B]

Hi @Lisahunkys. 

I have not yet received a response. 

Did you reply direct to the private message I sent?

Katie.

[Lisahunkys]

think i have done it now??

[Lisahunkys]

have you had my details?

[Katie_B]

Hi @Lisahunkys. 

Yes I have received your email and have passed your details to our perk team. 

I will let you know once we have a response, 

Katie 🙂

[Lisahunkys]

thankyou, then do i need to re register my id badge and upload again?? will this be verified at the same time if im chatting to you. i was looking to upgrade in the next day or so but cant until i can finally get into my perk account?