Ee login issues

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Bluedwarf
Explorer

‎23-11-2020 05:25 PM

When logging into the app it no longer let's me use the fingerprint option to login it just keeps asking for my password, I've looked into settings and the fingerprint option is still on so why wont it use the fingerprint to login

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Northerner
EE Community Star
EE Community Star

‎24-11-2020 07:17 AM

Hi @Bluedwarf 

 

Close the app down.

 

Go into your phone settings - application manager/apps - find the EE app and then clear the cache/data. 

 

Restart the app. 

 

Does this help?



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎24-11-2020 07:17 AM

Hi @Bluedwarf 

 

Close the app down.

 

Go into your phone settings - application manager/apps - find the EE app and then clear the cache/data. 

 

Restart the app. 

 

Does this help?



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Bluedwarf
Explorer
In response to Northerner

‎24-11-2020 09:00 AM

This has sorted the issue, thank you for the help

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