Did a standard upgrade using a 3rd party agent and thought nothing of it as all went through smoothly. I have looked at my account and have been given a EUF credit of roughly £500. This means my last 2 bills have been nothing.
I would suggest you ring customer service and see what they have to say and/or ring 3rd party customer service to find out what is going on.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
