EE perks

[Alejandro3]

I am unable to access we perks (yet again). Requesting I reset my password but never receive an e mail. There is clearly a glitch which we has failed to fix. Can you please help me reset my password in order to access a new perk code? Thank you.

[Leanne_T]

Hi @Alejandro3

Thanks for coming to the community. 

Did you register for a perk account using your work or personal email address? 

Have you checked your junk/spam folder for the email? 

Thanks 🙂

Leanne.

[Alejandro3]

Registered with personal account. Yes I have checked my junk and spam folders but nothing. 

[Leanne_T]

Thanks @Alejandro3

How long ago did you register for the EE perk account? 

Did you upload photo ID when you registered? 

Leanne.

[Alejandro3]

Cannot recall when I registered, at least 2 years ago when I took out my current contract. I do not recall uploading any photo ID

[Leanne_T]

Thanks @Alejandro3

I have sent you a private message on here for some extra details 🙂

Leanne. 

[Alejandro3]

It must be 4 years ago come to think of it as I had this same issue 2 years ago resulting  on coming on to this forum to get it resolved 

[julie129]

I am having this problem today as i try to upgrade, so evidently not resolved the issue yet.

[Leanne_T]

Hi @julie129

I have replied to your private message. 

Leanne 🙂