EE perks password reset not working

[Abs4190]

Anyone else having issues resetting their EE perks password. I've been trying since yesterday afternoon to reset my perks pw but I've not received any email to reset. I've checked my spam as well. I called customer services who said it could take up to 24 hrs for the email to arrive? I am a previously registered customer. I also have a separate mobile account with a different pw to the perks, I've even tried that pw. Any ideas? 

[Christopher_G]

Hi @karolinas

Welcome to the community.

I've sent you a private message to get some information from you.

Chris

[Phillisaway]

I’ve completed the perks registration but can’t access my account. I have requested a password reset but have not received an email. Can you help?

[James_B]

Hi @Phillisaway,

Welcome to the EE Community. 🙂

Have you verified your account yet?

After registration, a verification email is sent to you with further instructions.

Thanks

James

[Phillisaway]

ll done. Just need access to my perks account. Have PMd you James

[Phillisaway]

Thanks for the assist James. All sorted now. 👍

[Leanne_T]

Hi @Phillisaway

Thanks for coming back and letting us know 🙂

Take care.

Leanne.

[Jules42]

same problem

[Leanne_T]

Morning @Jules42

Thanks for coming to the community.

Can you change your password using the reset password page?

Speak soon 🙂

Leanne.

[ElinBrooks]

Hi, 

I am having the same problem as all the above people! I have verified my account and reset my password but it still says it is wrong and has locked me out of my perks account for 24 hours, but need the code to set up a new contract tomorrow! How did everyone resolve this problem? Thanks 🙂 

[Leanne_T]

Hi @ElinBrooks

Welcome to the community.

Sorry to hear you have been unable to access your Perk account.

Can you try changing your password using the reset password page?

Speak soon 🙂

Leanne.