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EE esim replacement activation problem

cybermaster69
Visitor

‎07-01-2021 01:48 PM

Good morning, I have bought a new iPhone 12 Pro max and I have just received the replacement esim by post. I resetted the old iPhone 11 Pro max where I was using my EE esim some days ago. I've just scanned the QR code and the new iPhone completed the setup of the EE line as a secondary line. I go to the page to activate the new esim and ask me for a text code that I cannot receive due to the line not activated. Any solution?

 

Thanks, Andrea 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎07-01-2021 01:57 PM

@cybermaster69  You’re going to have to call customer services and request a replacement Sim as you should not of reset your iPhone 11 before you got your new device so you can receive text messages still. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.