EE changed daughters number

[Ajones2]

Bit of a complicating one. 

My daughter has a iphone, had the same number years and we pay £10 a month for calls / data etc on a direct debit.

Unexpectedly last night her mobile number changed. A number once in the middle of her mobile number was now at the end of her mobile number

we contacted EE yesterday and they said her new number on her phone is registered to a ‘Dave’ (different address, different surname, different bill details) and her old number is now dead.

EE said she must of given all her personal info to this ‘Dave’ in order for him to cancel her number and get her a new number on her phone.

We’re now receiving texts intended for ‘Dave’. 

EE also said my daughter must of gone in the phone settings, down to ‘phone’, then ‘my number’ and changed it to the new number.

million percent my child’s not done any of this, I know parents say that but she’s not done this. 

they obviously won’t tell us who ‘Dave’ is but the texts were getting, it’s not going to be long before I know who he is. 

my daughter had a call early that day from an EE representative asking to speak to ‘Dave’ before the number changed. My husband said no one by that name here but EE still changed the number.

anyone heard of this happening before ? 

for the number to change and just have 1 digit moved is strange 

EE are looking into it but anyone know what could of happened ? 

[Ajones2]

Customer service are looking into it but don’t know how or why it’s happened. 

I thought maybe asking on this forum they’ll be more experts who may know why this has happened 

[James_B]

Hi @Ajones2,

You've done the right thing in contacting Customer Care. They'll get back to you as soon as possible.

As we can't access your account via the community we are unable to check what has happened.

James

[Ajones2]

Thank you.

Managed to solve what’s happened. ‘Dave’ is a man in his 80’s, deaf and barely able to communicate who was contacted by EE to get a contract. 

EE have messed up somewhere along the way, given all my daughters personal information, shut my daughters account, ended her number and said she did it all herself when really it’s EE that have messed up leaving a 80 year old vulnerable man with no way of communicating on a phone with family and my daughter upset because EE told me she’d given all her personal info to an unknown male 

absolute mess up EE have

[James_B]

Hi @Ajones2,

I very sorry to hear this, have Customer Care been able to reconnect your daughters number?

James

[Ajones2]

Not as yet, still waiting on them to figure out what they’ve done.

Ive emailed the EE rep in charge of this and not heard back 

[James_B]

Please let us know if you don't get an update in the next 24 hours @Ajones2

James

[XRaySpeX]

You should be due considerable compensation from EE. They were in breach of contract as well as violating privacy laws.