Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

EE Top Up

Ell17
Investigator
Investigator

‎26-07-2021 05:26 AM - edited ‎26-07-2021 05:28 AM

Hi, 

I messaged 150 this morning from my mobile device and it gave me all the pack options. At the bottom it gave me an option for all Information on the packs to click the link. I clicked the link and thought I had topped up. It’s still now allowing me to make calls or text anybody. Have I topped up or have I bought another service? If so can it be refunded? 

2773ECBD-1A5D-4C09-9350-AC1A646E456B.png

 

 

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎26-07-2021 07:14 AM

@Ell17  What does texting AL to 150 return to you ?   What does your online account say you have ?    If you have purchased a pack and you have started using the allowance of that pack you’ll not get any refund as your using the pack allowances. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ell17
Investigator
Investigator
In response to Chris_B

‎26-07-2021 07:21 AM - last edited on ‎26-07-2021 07:40 AM by EE Community Moderator

It says my balance is 00.00 however I purchased something online but it’s not showing up. This is what I purchased online. 

E9E9F4A8-AA8A-4935-BED5-5B38167BFBE6.png

[mod edit: image rejected due to it containing personal information]

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Ell17

‎26-07-2021 07:43 AM

@Ell17   You need to remove all personal information from your image before it’ll show.   This is a public forum and you are posting that on the internet for everyone in the world to see should they decide to come to this forum. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Ell17
Investigator
Investigator
In response to Chris_B

‎26-07-2021 07:46 AM

Sorry didn’t realise I had. However online it states that I bought a 30gb sim plan. Unsure if this is a completely new sim or if I have topped it up and it’s not working?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Ell17

‎26-07-2021 08:52 AM

Hi @Ell17,

 

Welcome to the EE Community. 🙂

 

The image you posted shows you have ordered a new pay monthly SIM plan. What is the full response you receive if you text BALANCE to 150?

 

James

0 Helpful