EE Protect Discount in Life

[Chrissy21]

Hi I have recently upgraded my phone and I have noticed that I can get a free phone case or protector with the above.

I had it with my last phone but bought a case before I had thought about it.

How do I access this discount?

[Chrissy21]

@Christopher_G thanks for keep on posting but you actually haven't told anyone how to get hold of the £10 discount?

[Listy66]

Why does anyone need to post a screen shot? It clearly states in my add - one too that I receive a free case and screen protecter for each year I’m with EE? I still have my cooling off period...just saying ! 

[Listy66]

[ShahRahman]

It’s not just me that is under to same impression. I believe everyone who has seen this believe the same thing. 

I just received my iPhone 12 pro max and the 3 day ago and it was faulty. The phone has been replaced, but EE did not replace screen protector that I put on the phone. 

I I feel should have been compensated for the the time I wasted with this. My last phone and iPhone X pro max also died within a year of purchase and I had to go to Apple store. The phone was replaced, but I lost my data. 

I have not had a very good experience or luck with the Apple phone so far. 

i defiantly think I should get some kind of compensation for being a loyal EE and Apple customer even after so many issues. 

[Manc54]

So just to clarify...to get the free screen protector or case which is actually a £10 discount...I have to either ring 150 (who can't help) or go into an EE store (which are closed due to covid) Well done EE for such a crystal clear process to get my screen protector or case which are not free as stated on the add on !!!!! Oh and my new phone hasn't even arrived yet and already I'm disappointed. ☹

[Manc54]

So just to clarify...to get the free screen protector or case which is actually a £10 discount...I have to either ring 150 (who can't help) or go into an EE store (which are closed due to covid) Well done EE for such a crystal clear process to get my screen protector or case which are not free as stated on the add on !!!!! Oh and my new phone hasn't even arrived yet and already I'm disappointed. 

[Katie_B]

Hello @Manc54. 

Thanks for coming to the community. 

The service pack is free. The service pack includes a discount for protective equipment/screen protectors.

Regarding your new phone, what phone did you go for and when did you order this?

Katie 🙂

[Chrissy21]

For chuffs sake why do you keep on ignoring requests to clarify the process?

[Katie_B]

Hi @Chrissy21. 

My apologies for your question not being answered sooner. 

When you placed your order did you receive a confirmation email?

If yes, does this contain a link?

Katie 🙂

[Duggie1982b]

Yeah its ashame, miss-leading as i read it as free but as pointed out, the perk is free to then give you access to screen protectors

I also searched online to get the free product but re read it and unfortunately its not a free case or protector

miss-leading and should be fixed to clear up the confusion as lots of posts on here similar