EE Protect Discount in Life

[Chrissy21]

Hi I have recently upgraded my phone and I have noticed that I can get a free phone case or protector with the above.

I had it with my last phone but bought a case before I had thought about it.

How do I access this discount?

[Chrissy21]

Hi Chris

I have not had a discount code.

I have been with EE for years now.

I have just upgraded to the iphone 12 but no discount code was sent either.

[Christopher_G]

Hi @Chrissy21

You usually get one at the start of the contract, then a new one each time you get an MOT on your device.

You don't necessarily get a free screen protector, it's a £10 discount towards protective equipment, which you can use towards a screen protector.

The 'free' part is that you don't pay for the service pack.

Service pack help page >

Chris

[Peterpea]

dont know what people find so hard to understand... clearly says £10 discount on protective equipment - just go in the shop (once its open) and they take £10 off whatever you buy

[Chrissy21]

@Peterpea rather than being very stressed can you specifically point out where it exactly says you have to go into the store to have this redeemed?

There seems to be more confusion over how you redeem it?

No one else on this post seems to be endowed with the foresight that you have so it would really fantastic if you could just point out specifically where it says that then we can all stop commenting?

Thank you

[Chrissy21]

So I haven't had mine @Christopher_G that's my question how do I get the discount?

Unlike @Peterpea who seems to be able to figure it out I just wondered how you access it given the vague information?

[Peterpea]

@Chrissy21 i know because I went into

the shop last year for mine n they sorted it. 

Since the shops are shut you could just ring 150 who will probably be able to do the same thing for you. 

pretth simple really 

[Chrissy21]

Oh my giddy aunt @Peterpea I never thought about that!

Amazing!

Oh - yeah I did and waited for 20 minutes on the phone to get transferred to some one who told me they didn't know how either.

Hence my post.

[ShahRahman]

I am very disappointed with the offer that’s supposed to give us a free screen protector and case each year. 

I have been with EE for over 10 years on this contract and another 10 year with other contract. 

I have alway upgraded to the most high spec latest iPhones and thought this was a good loyalty reward. 

It’s misleading and make me think that it may be worth exploring other providers as I have a additional contract on a apple phone. 

I think EE should honour what the initially lead customers to believe. It’s free. 

[Christopher_G]

Hi @ShahRahman

Welcome to the community and thanks for posting.

Where did you read that the screen protector would be free? I'll take a look and feed it back.

As mentioned above, the service pack is free. The service pack includes a discount for protective equipment/screen protectors.

Chris

[Rfrank23]

I am so glad I’ve found this chat. I also got a bit giddy thinking I would be getting a phone case or protector. The wording in the add on is super misleading too. I’ve been with EE for well over 10 years and was originally with orange and never have received a discount code for anything? Should I have done? I’ve tried to speak to EE but understandably the phone lines, email and chat are all super busy.