EE Perks password reset not working

ElQuimbo
Visitor

‎21-10-2021 08:57 PM

Hi,

I’m having trouble logging into the re perks site and the password reset doesn’t send an email. MyEE works fine and I’ve even reset the password there. 
Ive found various posts (over a long period of time) reporting the same issue but no answer as such. 
many idea what I can do to reset the password?

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎25-10-2021 08:16 AM

Hi @ElQuimbo 

 

Thanks for coming to the community. 

 

Did you register with your work or personal email for your Perk account? 

 

Speak soon 🙂

 

Leanne.

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Nia286
Visitor
In response to Leanne_T

‎25-10-2021 04:03 PM

Hi,

 

I'm also having this problem, I've checked the junk for both my personal and work emails and neither have had the password reset come through.  Can you advise please?

Thanks 

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Leanne_T
EE Community Support Team
In response to Nia286

‎25-10-2021 04:33 PM

Hi @Nia286

 

Thanks for coming to the community. 

 

I've sent you a private message for some extra details 🙂

 

Leanne.

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