EE Perks login issues

[Deb2807]

Good afternoon,

I have tried to access my EE perks account to no avail and been unable to receive a reset password despite requesting repeatedly. I work for the NHS and the 20% discount would be very appreciated. I accessed the account last, at the start of the Covid pandemic for the unlimited data and not needed to gain access since. I've tried with my personal email and my nhs one too. Could you please look into this please? Many thanks.

[Christopher_G]

Hi @Deb2807

Welcome to the community.

It should be a separate login to the NHS Unlimited data offer.

Could you try registering from scratch on the EE Perk portal please?

Let me know what happens.

Chris

[Deb2807]

Hi Chris,

Thank you for your reply, I have just attempted this again and it states I'm already registered but, unable to log in. I just want to get the code to enable my 20% discount, as apparently the code on the health boards intranet is no longer acceptable, which is employee, followed by two numbers and the abbreviated health board. I'm at a loss on what to do. I am able to access my work email and personal email today. The 20% was in use but, I upgraded my handset and thus, need to apply the code again.

[Christopher_G]

OK thanks for trying, @Deb2807.

I've sent you a private message to get some information from you. Please take a look and get back to me.

Thanks

Chris

[Deb2807]

Replied via personal message.

Thank you.

[CazP]

Hi I am having exactly the same problem, can you help/advise? Thanks 

[Jon_K]

Hi @CazP.

Welcome to the community.

Have you registered for perk through our perk portal?

If you're already registered, have you tried a password reset?

Jon