EE Perks account deactivated

[uist15]

Tried logging in to my perks account and it says the account is deactivated. Password reset does not work. Spent over 45mins on the phone to CS and still not working, please can you sort this out

[Schockwave]

Hello @uist15 ,

Welcome to the community,

Unfortunately there is access to your account in this the public forum, you will have to ring customer service to get this sorted as they have access to your account. 

[uist15]

I have rung customer services and they haven't sorted it

[James_B]

Hi @uist15,

Welcome to the EE Community. 🙂

I can help with this, please check your private message inbox.

Thanks

James

[MikeWG]

I'm having the same problem: Your account has been deactivated as your registration was not completed within the allowed time frame.

With no advice on how to get it reactivated! Very poor show. Tried the online chat help - they asked me to call 150. I call 150 and they tell me they can't help and I have to get my own IT people on it. I've raised a ticket, but I'm not confident they can resolve the issue.

Also, every case on this forum with the same issue just gets a "I've sent you a private message" response. That's not helpful either.

[uist15]

Hi MikeWG,

Someone 'James' from EE sent me a private message and he has been very helpful. It's taken a lot of effort by him to get this sorted. I'm now reregistered and awaiting validation.

Good Luck

[MikeWG]

Cheers @uist15.

From the number of posts with this same issue on this forum, you'd think they'd have a process to rectify this issue by now. Fingers crossed @James_B or one of his associates can help me too.

[James_B]

Hi @MikeWG,

Welcome to the EE Community. 🙂

I can help you with this. I've sent you a private message to grab some details.

James