EE Perks Password Reset

[tyrant777]

Morning all,

I received an email a short while ago asking me to revalidate my EE Perk details.

I couldn't log in, so I entered the email address I've got registered to my account for a password reset email, but this has never arrived and never does, despite numerous requests of the system.

Could you please assist me accessing my account again?

Thanks

[James_B]

Hi @tyrant777,

Welcome to the EE Community. 🙂

What error message do you see when trying to login to your Perk account?

James

[tyrant777]

Hi James,

Basically, I just receive a message stating my details are incorrect.

I then enter the email address on the Perks account for a password reset email but this never arrives. I've checked all my folders, but nothing.

[Leanne_T]

Hi @tyrant777

Thanks for coming back to us. 

Are you using your work email address? 

Speak soon. 

Leanne 🙂

[tyrant777]

Hi Leanne

No, I'm using my personal email address; I have an email from Perk in my work inbox but I'm unable to verify as I can't login to the Perk account, and I can't reset the password for it.

Could you please PM me in case you need specific information? 

[Leanne_T]

Hi @tyrant777

Thanks for the quick reply. 

Can you try entering the work email address to log in and if needed request the password reset email to that address, do you receive this? 

Leanne.

[tyrant777]

Hi Leanne,

I've tried that too, unfortunately the email doesn't arrive here, either.

[Leanne_T]

Thanks for trying @tyrant777

I've sent you a private message for some extra details 🙂

Leanne.

[LucyHowell2021]

Hi 

I've been having exactly the same problem, can someone help me sort this please??? 

[Leanne_T]

Hi @LucyHowell2021

Thanks for posting. 

I can see @Christopher_G has sent you a private message to help 🙂

Leanne.