EE Perks Login issue

[Rich3236]

Hi I cannot and have been able to log into the perks site.  I registered a number of years ago and now i am looking to move away from Three, i tried logging into perks but it fails.  I tried reseting the password but an email is never received

I even tried creating a new account but it fails stating my dtails are already registered.

Can anyone help?

Regards

Richard

[Christopher_G]

Hi @Roch3236

Welcome to the community, I'll do my best to help.

What error message are you getting when you try to log in?

Chris

[Rich3236]

Hi Chris,

It says wrong password but when I try the password recovery I don’t receive a reset email.

As I first registered over 3 years ago I thought it may be expired so I tried to re-register but it errors saying my details are already registered.

Regards

Rich

[Christopher_G]

Thanks, @Rich3236

Did the password reset definitely not go into your junk/spam folder?

Chris

[Rich3236]

Hi @Christopher_G 

@Yes I have checked all junk folders and there is nothing.  I also tried to resend the link multiple times with no joy.

Regards

Rich

[Christopher_G]

OK, thanks @Rich3236

I've sent you a private message to get some more information from you.

Chris