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EE Perks Account Deactivated

Purplelisa16
Explorer

‎02-04-2021 10:24 PM

I need someone to help me as me perks account is showing as deactivated.

can someone reset it for me

please? 

 

0 Helpful
13 REPLIES 13
Northerner
EE Community Star
EE Community Star

‎03-04-2021 07:26 AM

Hi @Purplelisa16 

 

You will need to speak to EE CS on 150 about this issue.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎03-04-2021 08:41 AM

Hi @Purplelisa16,

 

Welcome to the EE Community. 🙂

 

When did you first register for Perk?

 

Have you verified your email address?

 

James

0 Helpful
Purplelisa16
Explorer
In response to James_B

‎03-04-2021 01:14 PM

A long while ago and I can’t remember veryfying it.


Sent from Yahoo Mail for iPhone
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Purplelisa16

‎03-04-2021 02:11 PM

Hi @Purplelisa16,

 

If you didn't verify your email address within 30 days of registration, we'll need to reset your account.

 

I'll send you a private message to take some details.

 

Thanks

 

James

0 Helpful
billglen
Investigator
Investigator
In response to James_B

‎08-07-2021 02:25 PM

My account also deactivated please help 

0 Helpful
Leanne_T
EE Community Support Team
In response to billglen

‎08-07-2021 02:30 PM

Hi @billglen

 

Thanks for coming to the community. 

 

Are you able to set up a new Perk account? 

 

Thanks 🙂

 

Leanne.

0 Helpful
billglen
Investigator
Investigator
In response to Leanne_T

‎08-07-2021 02:30 PM

No it states email account already registered 

0 Helpful
billglen
Investigator
Investigator
In response to Leanne_T

‎08-07-2021 02:32 PM

No it states email already registered

0 Helpful
Leanne_T
EE Community Support Team
In response to billglen

‎08-07-2021 02:42 PM

Thanks for trying @billglen

 

I've sent you a private message on the community for some extra details 🙂

 

Speak soon. 

 

Leanne.

0 Helpful