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EE Perk - cannot verify email

hayions
Investigator
Investigator

‎17-09-2020 02:54 PM

Hi,

 

I am unable to verify my email address. 

I filled in the details required on the form and input my work email address. An email to verify my account was then sent to my work email which I could access and clicked the link. However this then reverted me back to a page which required me to log in. When I put in the details I had registered with, it said the details were not recognised. 

 

Is it expecting me to enter my EE account details or the details I used to sign up for EE Perk? 

0 Helpful
8 REPLIES 8
Jon_K
Former EE Employee

‎17-09-2020 06:42 PM

Hi @hayions.

 

Welcome to the community.

 

Are the details definitely correct when you enter them?

 

Is this the only email address you have used?

 

Jon

0 Helpful
hayions
Investigator
Investigator
In response to Jon_K

‎17-09-2020 07:14 PM

Yes it's definitely the same details that I used to apply. It's like I'm stuck in a loop hole. I even tried to reapply but it informs me that my details are already registered. 

 

I used my regular email to apply and input my work email to attempt to verify it.

 

I've read a lot of people are having this issue.. 

0 Helpful
Christopher_G
EE Community Support Team
In response to hayions

‎18-09-2020 08:18 AM

What happens when you click the 'forgotten password# link, @hayions?

 

Resetting the password may help you get signed in.

 

Chris

0 Helpful
hayions
Investigator
Investigator
In response to Christopher_G

‎18-09-2020 09:33 AM

I have tried it - however it does not send me an email with a reset link.

 

I assume this is because it has not recognised that I have attempted to set up an account with my email address.. therefore, I assume my details never existed in the database?

0 Helpful
Christopher_G
EE Community Support Team
In response to hayions

‎18-09-2020 09:39 AM

Because you've received the verification email, it usually means there's an account at least partly set up, @hayions.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.


Thanks


Chris

0 Helpful
95dan88
Visitor
In response to Christopher_G

‎20-10-2021 09:48 PM

Hi, I am experiencing the same issue. Did you ever find a solution? Thanks Dan

 

0 Helpful
Binish
Visitor
In response to 95dan88

‎20-10-2021 09:58 PM

Hi I’m having issues with trying to get my EE perks. I’ve tried registering and it does not allow me to. Can someone please contact me and I can provide  with proof   

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Binish

‎21-10-2021 08:14 AM

Hi @95dan88 and @Binish,

 

Welcome to the EE Community. 🙂

 

What issues are you experiencing when trying to register for EE Perk?

 

James

0 Helpful