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Community Activity
Received call from 07973100194
Hello, I was contacted back within a minute after your front level customer service agents needed to raise the issue with ppl from another place who clearly knows their stuff and know how to talk to customers, or should I say that was experience.It'...
Where has all my pack data gone?
I've had a pay as you go pack for several years, with lots of 'Boosts' totaling several gigs of data. Today, it all seems to have disappeared? Is anyone else experiencing this? I still have multiple 10 minute talk boosts, but it's the data I really n...
Still can't block landline no.'s on the Mobile app under Call Protect
I logged a case with EE some to weeks ago,VOL013-954788708053. I can't add blocked no.'s received on my home phone through the EE app ( BT Call Protect). I used to be able to, but now a permanent msg on EE comes up 'We can't load this info. It's no...
My phone sounds robotic or disconnects
Did you ever get the problem sorted im experiencing it now ive recently switched to ee about 10 weeks ago and all people say to me is my phone sounds robotic or disconnects I also have to use WiFi calling
HIHi SIP (communicator app) phone stopped working
My partner has been working from home just fine making calls using HiHi communicator app on her work laptop until Monday morning 3 days ago when it started saying making calls was unavailable.As a work around we used a hotspot to test and instantly w...
How To Enter StudentBeans Discount Code for Broadband
Hi, I need help finding out how to apply this Student Beans code for a discounted broadband deal. I can't see anywhere in the checkout on where to apply the code for the discount.I rang up customer service for help, but they told me they can't overse...
No order confirmation
Haven’t received a single email confirming my order OR ORDER NUMBER BUT HAVE BEEN CHARGED!!!WHAT KIND OF JOKE IS THIS???? Better service is a priority!!!
Resolved! Scam call offering me a 30 percent discount
Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...
Network Service Status page is down?
I got a text from EE last Tuesday to say that there were problems with our local mast. Three days later we still have zero mobile signal at home. More frustratingly, the network service status checker at https://ee.co.uk/help/service-status has bee...
Refund
Hi I left my broadband contract and was told I would receive a refund on my final bill within 10 days this was over 2 weeks ago and I have not received anything ? Can you help
