EE Multi SIM - terms, and what is included.
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07-09-2020 06:35 PM
I am trying to switch from O2 to EE using the EE Multi SIM deal, but during the process, there is no information about charges for services such as;
Roaming (calls and data) in Europe
MMS message costs (NOT pictures or emojis - just long texts over 160 characters)
Tethering
Without knowing, how am I to decide to go ahead?
Please let me know how to access this information. I'm eager to make the switch!
Thanks
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07-09-2020 08:01 PM
PAYG or contract?
What's "Multi-SIM"?
Look in View price plans for EE mobile services
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-09-2020 11:37 PM
Multi Sim is the name of the monthly contract being offered by EE. There is no reference to the same contract anywhere on the site. I really need someone at EE to tell me the terms of the contract and answer the questions I posted.
Below is what I cut from the proposal.
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08-09-2020 12:48 AM
I think it just means you've been sent a SIM containing all 3 sizes of sIM & you press out the size you need. All EE SIMs start off this way. Beyond that it is just a normal 10GB data SIM-Only plan.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-09-2020 07:16 PM
I still can' find answers to two key questions
1. Is tethering OK.
2. Are SMS messages longer than 160 characters chargeable?
Once I know this I can switch.
Can anyone confirm?
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08-09-2020 07:28 PM
Question regarding long messages refers to text only, no picture or emoji content.
The phone is Pixel XL.
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08-09-2020 07:45 PM
- Yes.
- SMS > 160 chars are sent as multiple SMS & are charged accordingly.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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08-09-2020 07:53 PM
Pricing can be found in the latest T&Cs, here.
Some phones convert longer texts to MMS but that's a phone setting. If it does you get charged.
You can find roaming costs here: https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs
